Support Services will be available 24x7x365 via telephone, email, and web submission through the customer service portal available at (the "Customer Service Portal").
#Carbonite phone number customer support professional
Technical Support Services specifically excludes managed services, consulting, training and professional services. The acquisition strategy is about using its checkbook to expand the capabilities of the platform to offer a more comprehensive set of tools beyond core backup and recovery.Technical Support Services provided by Carbonite or its Authorized Partners include the following: (i) assistance regarding Customer questions on the installation and operational use of the Products and Services (ii) assistance in identifying and verifying the cause of suspected errors in the Products and Services and (iii) workarounds for identified errors or malfunctions in the Products and Services, where reasonably available to Carbonite. It has acquired several other companies over the last several years, including buying Mozy from Dell a year ago for $145 million. This is not the first Carbonite acquisition.
Webroot has 300,000 customers, according to Carbonite. That lack of overlap could increase its market reach through to the MSP channel. While Carbonite sells mainly through Value Added Resellers (VARs), Webroot’s customers are mainly 14,000 Managed Service Providers (MSPs). The deal not only enhances Carbonite’s backup offering, it gives the company access to a new set of customers. Backup and recovery, combined with endpoint security and threat intelligence, is a differentiated solution that provides one, comprehensive data protection platform,” Ali explained in a statement. “With threats like ransomware evolving daily, our customers and partners are increasingly seeking a more comprehensive solution that is both powerful and easy to use. That will combine with Carbonite’s $296.4 million in revenue for the same time period.Ĭarbonite CEO and president Mohamad Ali saw the deal as a way to expand the Carbonite offering. The private company reported $250 million in revenue for fiscal 2018, according to data provided by Carbonite. The company believes that by combining its cloud backup service with Webroot’s endpoint security tools, it will give customers a more complete solution. Webroot’s history actually predates the cloud, having launched in 1997. Carbonite, the online backup and recovery company based in Boston, announced late yesterday that it will be acquiring Webroot, an endpoint security vendor, for $618.5 million in cash.
0 kommentar(er)
